Click Advanced, click Modem, then select Sound: On. Open Network preferences and select your modem service in the list. To monitor the modem as it tries to connect, turn on modem sounds. If you’re using a telephone modem, try dialling your ISP’s modem number using a regular telephone to check if the ISP’s modem answers and to check the line for static or other noise that might interfere with the connection. If your ISP requires a setting in that field, verify that you’re using the correct information. If you’re using PPPoE, make sure nothing is entered in the PPPoE Service Name field (in the PPPoE pane of Network preferences). Make sure you have the latest settings entered in the appropriate fields. Red indicates the service has not been set up.Ĭompare your network settings in Network preferences with those recommended by your ISP. Yellow indicates it’s active but not connected. Green indicates the service is active (turned on) and connected. Open Network preferences and check the status of your network connection services, such as Ethernet or Wi-Fi. If you continue to have problems, contact your ISP. If you can’t connect your Mac to the internet, try the following suggestions. Troubleshoot connecting your Mac to the internet Connect a wireless keyboard, mouse or trackpad.Get started with accessibility features.Use Sign in with Apple for apps and websites.Manage cookies and other website data in Safari.View Apple subscriptions for your family.Subscribe to podcast shows and channels. ![]()
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